Our Support Team

Your satisfaction is our aim

Lionheart disposes of a very engaged team, backed by modern technology, to guarantee a reliable and fast customer support. We offer you various ways to get in touch with us. The most safe way is to open a support ticket. Our inworld-staff will be notified about your new ticket and can help you as fast as possible.

Service Guarantee

We dont’t just talk about service. Lionheart really offers a quick and trustable service, which we are very proud of. For this reason, we give all our landowners a service guarantee, for every support ticket submitted through our website. If we don’t answer your support ticket within 24 hours, you will receive a free week of tier credited to your parcel (If you own more than one parcel, the credit will apply to the smallest one).

Contact Forms

Please see below the support category which fits your needs best and open the appropriate contact form. If you’re not sure which category fits for you, please choose the Customer Support form.

Sales Request

If you have questions before you want to buy land or rent an object with us, please contact our Sales Team.

Abuse Report

Did you suffer from griefing on one of our sims or want to report a covenant or rental contract rule breach? Open Abuse Report Form

Customer Support for Landowners

You own land or have rented a rental object with us and need help? Please contact our Customer Service Representatives.

Inworld-Contacts

If you prefer to contact us in-world, please don’t hesitate to contact our team to request support directly.

Customer Service Representatives (CSR’s)

Our CSR Team offers support for Landowners, working closely together with the Owners of Lionheart, to help you with your problems and needs.

Customer Service Representatives (CSR's)
Alvi Halderman English, Español, Deutsch (CST/GMT -6)
DarthBunny Petrov English, Nederlands (GMT+1)
M4TT Humphreys English, Deutsch (GMT+1)

You may also contact the owners (see at bottom of this page) for support.

Sales Representatives

The Sales Team will gladly assist you to find land which fits best your needs and will answer your pre-sale questions. In case that we actually don’t have any convenient land available for you, our sales representatives can put you on our notification list, so you will get updates about new land releases.