Your satisfaction is our aim

Lionheart disposes of a very engaged team, backed by modern technology, to guarantee a reliable and fast customer support. We offer you various ways to get in touch with us. The most safe way is to open a support ticket. Our inworld-staff will be notified about your new ticket and can help you as fast as possible.

Service Guarantee

We dont’t just talk about service. Lionheart really offers a quick and trustable service, which we are very proud of. For this reason, we give all our landowners a service guarantee, for every support ticket submitted through our website. If we don’t answer your support ticket within 24 hours, you will receive a free week of tier credited to your parcel (If you own more than one parcel, the credit will apply to the smallest one).

Contact Forms

Please see below the support category which fits your needs best and open the appropriate contact form. If you’re not sure which category fits for you, please choose the Customer Support form.

Sales Inquiry

Please feel free to contact our Account Executive Team with any question you might have before making a land purchase. We want you to be well informed and happy with your purchase.

Abuse Report

Did you suffer from griefing on one of our sims or want to report a covenant or rental contract rule breach? Open Abuse Report Form

Customer Support for Landowners

You own land or have rented a rental object with us and need help? Please contact our Account Managers.

Inworld-Contacts

To be able to grant you a reliable support service, we would like to ask you to not contact us via IM (Instant Message) inworld. IM’s can get lost due to being away from keyboard and logging off and also, our staff members may not be on duty when you IM them. In every case, please use your parcel’s service terminal to call for an online staff member, or use our website support system alternatively, so we can guarantee you attention as soon as possible.

Account Managers

Our Team of Account Managers offers support for Landowners, working closely together with the Owners of Lionheart, to help you with your problems and needs.

Account Managers

Alvi Halderman (Account Manager, Estate Manager) English, Español, Deutsch (CST)

DarthBunny Petrov (Account Manager, Estate Manager) English, Nederlands (GMT+1)

Xavion Saltair (Account Manager, Estate Manager, Community Manager) English (CST)

M4TT Humphreys (Account Manager) English, Deutsch (GMT+1)

You may also contact the owners (see at bottom of this page) for support.

Account Executives

Our Team of Account Executives will gladly assist you to find land which fits best your needs and will answer your pre-sale questions. In case that we actually don’t have any convenient land available for you, our Account Executives can put you on our notification list, so you will get updates about new land releases.

Account Executives

Caro Porta English, German (GMT+1)

Cyphr Bellic English (EDT)

Truqueen Tebaldi English (PDT)

Administrators (Owners)

Estate Owners

Dirk Klees English, Deutsch, Español (GMT)